Privacy Policy

1. Who we are

This Privacy Policy explains how KINTREX Fitness & Coaching ("KINTREX", "we", "us") collects, uses and protects your personal information when you visit our website, use our tools or work with us for coaching.

2. Information we collect

We collect information in three main ways:

• Information you provide directly – for example when you complete a consultation form, purchase coaching, use a calculator, email us or fill in check‑ins. This can include:
  • Basic details (name, email address, phone number).
  • Training and health information you choose to share (goals, training history, injuries, medical considerations, lifestyle details).
  • Coaching notes and messages between you and your coach.
• Payment information – payments are processed by third‑party payment providers. We do not store full card details on our own systems.
• Technical and usage data – basic analytics about how you access and use the site (pages visited, device type, approximate location, referral source and similar information).

3. How we use your information

We use your information to:

• Deliver coaching services you have requested and manage your account.
• Create and adjust training, nutrition and support plans tailored to you.
• Respond to questions, check in on progress and provide ongoing support.
• Operate, secure and improve our website, tools and internal systems.
• Send essential service messages (for example billing notices or policy updates).
• Comply with legal obligations and respond to lawful requests.

4. Legal bases (UK / EU visitors)

Where UK or EU data protection law applies, we rely on the following legal bases to process your information:

• Performance of a contract – to provide coaching or services you have purchased or requested from us.
• Legitimate interests – such as improving services, site security and preventing misuse.
• Consent – for certain optional uses, such as some forms of marketing or where you choose to share more sensitive health information with us to support coaching.

5. When we share information

We do not sell your personal data. We may share it only with:

• Service providers who help us run the business (for example payment processors, email and scheduling tools, data storage). They may only use your data to provide their service to us and must protect it appropriately.
• Professional advisers (such as accountants or legal advisers) where reasonably necessary.
• Authorities where required by law, to respond to legal process, or to protect our rights or the rights of others.
• Business transfers – if we ever restructure or sell part of the business, information may be transferred as part of that process.

6. Cookies & analytics

We use cookies and similar technologies to keep the site secure, remember basic preferences and understand how visitors use our pages and tools. Some analytics are provided by trusted third parties.

You can usually control cookies through your browser settings. Turning some cookies off may affect how the site functions.

7. Data security & retention

We use reasonable technical and organisational measures to help protect your information against unauthorised access, loss or misuse. No system can be guaranteed 100% secure, but we aim to keep information limited to those who need it and to store it safely.

We keep your information only for as long as we reasonably need it for the purposes described in this policy (for example while coaching is active and for a period afterwards for records and legal obligations), unless a longer retention period is required by law.

8. Your rights

Depending on where you live, you may have rights over your personal information, including to access, correct, delete, restrict or object to certain uses, and to withdraw consent where we rely on it. You may also have a right to complain to your local data protection authority.

We will respond to reasonable requests and may need to verify your identity before acting on them. Some rights may be limited where we have a legal obligation or strong legitimate reason to keep certain data.

9. Children's data

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can review and delete it where appropriate.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law or how we operate. The latest version will always be posted on this page with an updated effective date. We encourage you to review it periodically if you use our services regularly.

11. Contact

If you have any questions about this policy or how we handle your information, please contact:

• Email: info@kintrix.com